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QCY-H3 Pro | FAQs

Connection & Multi-Point FAQs

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1. How do I power on the headphones and connect them to a device?

  • Press and hold the power button for 2 seconds to turn on the headphones; the LED will turn white for 1 second.

  • On your phone, search for "QCY H3 Pro" and tap to connect. The headphones auto reconnect to the last device in the connectivity record if available.

 

2. How do I make the headphones connectable again if they don’t show up?

  • Power off the headphones, then power on and press and hold the MFB (Multi-Function Button) for 4 seconds to re-enter connectable mode.

 

3. What is Multi-Point Connection and how do I enable it?

  • Multi-Point Connection allows the headphones to connect to two devices simultaneously. It is disabled by default and must be enabled using the QCY App.

 

4. How do I use Multi-Point Connection?

  • Connect headphones to Device A, then turn off Bluetooth on Device A. The headphones will become connectable (LED blinks red and white).

  • Connect to Device B by searching for "QCY H3 Pro" and tapping to connect.

  • Re-enable Bluetooth on Device A and connect it to the headphones again. Now, both devices will be connected simultaneously.

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Factory Reset & LED FAQs

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1. How do I reset the headphones to factory settings?

  • Power on the headphones, then press and hold both the volume + and volume - buttons for 10 seconds (or until the LED blinks red three times) to reset.

  • After resetting, the headphones will automatically enter connectable mode.

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2. What do the LED colors indicate during charging?

 

  • Solid red: The headphones are charging.

  • Solid white: The headphones are fully charged ("topped up").

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3. What charger should I use?

  • Connect the headphones to a computer or a 5V 1A adapter for safe charging.

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Functions FAQs

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1. How do I power the headphones on or off?

  • To power on, press and hold the MFB (Multi-Function Button) for 2 seconds.

  • To power off, press and hold the MFB for 4 seconds.

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2. How do I control calls?

  • To answer or end a call: press the MFB.

  • To ignore a call: press and hold the MFB for 2 seconds.

 

3. What are the music control functions?

  • Skip track backward: press and hold Vol- for 1 second.

  • Skip track forward: press and hold Vol+ for 1 second.

  • Volume up: press Vol+.

  • Volume down: press Vol-.

  • Play/Pause music: press the MFB.

 

4. Are there any special modes?

  • Enter low-latency mode: double press the MFB.

  • Activate voice assistant: triple press the MFB.

 

5. How do I switch noise cancellation modes?

  • Press the ANC Button to switch among ANC-ON, ANC-OFF, and Transparency modes.

  • When ANC is ON, double press ANC Button to turn on/off Adaptive ANC.

 

Warranty FAQs

 

1. What is the warranty period for QCY H3 Pro headphones?

  • The product is covered by a one-year limited manufacturer warranty from the date of delivery.

 

2. What do I need for warranty claims?

  • Retain your purchase receipt, and bring both the warranty card and receipt to the authorized dealer if service is needed for quality issues within the warranty period.

 

3. What circumstances void the warranty?

  • Improper or inadequate maintenance or modification.

  • Accident, misuse, abuse, contamination, or other external causes.

  • Use of unspecified adapters or accessories.

  • Malfunctions or damages due to natural disasters, lightning, abnormal voltage, or environmental factors.

  • Damages resulting from failure to follow instructions.

 

4. What information should be filled in the warranty card?

  • Model Number, Date of Purchasing, User’s Name, User’s Phone, User’s Address, Shop’s Name, Shop’s Address, and Comments.

 

Safety Precautions FAQs

 

1. Should I read the user manual before using the headphone?

  • Yes, always carefully read and retain the manual before using to ensure safe and proper use.

 

2. What should I do if the headphone hasn’t been used for a while?

  • Recharge the headphones if not used for more than two weeks to maintain battery health.

 

3. What are the charger requirements?

  • Use only a charger from a legitimate manufacturer certified by national authorities. Charger output should be between 2W and 5W for optimal and safe charging.

 

4. Can I open the headphones or battery myself?

  • No, do not disassemble or modify the battery or earbuds due to risk of fire, damage, or voided warranty. Battery replacement should only be done by the manufacturer.

 

5. What environmental extremes and hazards should I avoid?

  • Do not expose the headphones to temperatures below 0°C or above 45°C.

  • Never expose to water, crush/drop the device, use during thunderstorms, or shine indicator lights in eyes.

 

6. Are there recommendations for listening safety?

  • Avoid using the headphones for extended periods at high volume to prevent hearing damage.

 

7. How should I clean the headphones?

  • Do not use oil or volatile liquids for cleaning

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