QCY-T17 FAQs | QCY India

QCY-T17 | FAQs

Shall I start using the QCY-T17 with the ear tips that are attached to the earbuds?

Your QCY-T17 comes with 3 different sizes of ear tips - Small, Medium (attached to earbuds) & Large. We strongly recommend that after connecting your earbuds (as explained below), please try out all the ear tips to see which one works best for passive noise cancellation & fits best in your ear canal.

How to pair my QCY-T17 device for the first time with a Mobile / Laptop?

Make sure your QCY-T17 is fully charged before beginning this process.
Remove the protective cover from the earbuds connector points.
Pickup both earbuds, pop them back in the charging case then close the lid to activate them
Pick up both earbuds again.
Turn ON the Bluetooth either on mobile or laptop.
Make sure your mobile or laptop and the Bluetooth Earphones are within a 1-meter range.
Go to add devices in your Bluetooth settings.
Search and Select QCY-T17.
On your mobile or laptop, search for QCY-T17 and tap to connect.
Power on earbuds and it will auto-reconnect to the last phone in connectivity records if any

Note:

Press and hold the power button of your mobile phone to restart the device because at times restarting your mobile device resolves the issue.

If the earbud's name is not visible on Bluetooth search, try it out with another mobile.

If it is still not visible, please reset the QCY-T17.

How to switch paired devices?

Make sure your QCY-T17 is fully charged before beginning this process.
Turn off phone A’s Bluetooth setting and earbuds will auto disconnect and turn available.
On phone B, search for QCY-T17 and tap to connect.
Multi-point connections are not available.
Earbuds will auto-reconnect to phone B upon powering up again

How to reset my QCY-T17 device?

Make sure your QCY-T17 is sufficiently charged before beginning the reset process.
Open the charging case.
Keep pushing earbuds for 10 sec or until LED blinks WHITE 5 times to reset the earbuds.
LED will turn on RED for 4 sec when earbuds are pushed in case the battery level is low.
Do not take out the earbuds from the charging case during the process.

How to Unpair from the mobile device?

Tap and hold the Bluetooth icon on your mobile
Tap on the QCY-T17
Forgot / Delete QCY-T17 from paired Bluetooth devices

Why my earbuds are getting disconnected frequently?

Make sure your earbuds and the mobile device are within the 10m range of each other.
A low battery level may cause device disconnection from the mobile.
If the battery level is less than 5%, please charge the earbuds.
If the battery level is more than 5% proceed further.

There could be a possibility of an issue with your mobile as well hence check your earbuds with a different mobile device too.

If that still does not resolve, please reach out to our WhatsApp Helpline or nearby authorized service centre for necessary support.

Why am I facing no / low sound in QCY-T17?

Make sure your earbuds and the mobile device are within the 10m range of each other.
Increase the volume from your mobile device and QCY-T17.
A low battery level may cause device disconnection from the mobile.
If the battery level is less than 5%, please charge the earbuds.
If the battery level is more than 5% proceed further.
It may be due to issues with the music player/app, try playing the same track with a different music player/app to notice a difference or it could be an issue with the mobile device.
If that still does not resolve, please reach out to our WhatsApp Helpline or nearby authorized service centre for necessary support.

Why am I getting a distorted sound in my QCY-T17?

Make sure your earbuds and the mobile are within 10 meters range.
If you are streaming the music Online make sure the internet connection is excellent and stable.
Try changing the streaming quality to the maximum for better sound quality.
If there is a sound distortion during the normal call, it could be a network-related issue too.
If there is a distortion in the music, change the network / Wi-Fi and check the streaming quality.
If that still does not resolve, please reach out to our WhatsApp Helpline or nearby authorized service centre for necessary support.

Why one of my earbuds is not working?

Please check whether one side is getting charged or not.
There could be a possibility of an issue with your mobile as well hence check your earbuds with a different mobile device too.
You may try to reset your earbuds.
If that still does not work please reach out to our WhatsApp Helpline or nearby authorized service centre for necessary support.

How to charge my QCY-T17?

Note: Kindly ensure that there is no protective cover on the charging pins of the earbuds.

Charging using laptop/computer:

Put the earbuds inside the charging case as indicated like Left & Right.
Using the C-type USB cable received with the product; connect the Charging case with the charging cable to the USB port on the laptop/computer.
Make sure that your PC/laptop is turned ON and not in sleep / hibernate mode.
If it still doesn't work try with a different USB port on your laptop/computer just to cross-check the issue with the USB port else try a power adapter.
LED will blink BLUE when the charging case is charging and turn SOLID BLUE once it is fully charged.
If the earbuds are left unused for over two weeks, please recharge.
Don’t store the earbuds in extreme temperatures under ZERO degrees C / above 45 degrees C

Charging using an adapter

Connect the charging case with the USB Type-C cable received with the product and connect it to a USB Type-C adaptor.
Make sure that the wall socket is functioning properly and not loose or damaged.
If it still doesn't work try to charge from a different wall socket.
If the earbuds still don’t charge try with a different USB cable that is suitable to connect to your earbuds' charging port just to clarify whether the issue is from your current charging cable.
LED will blink BLUE when the charging case is charging and turn SOLID BLUE once it is fully charged.

If the earbuds are left unused for over two weeks, please recharge fully.

Why am I getting low bass in my earbuds?

Ensure cleaning of earbuds using a completely dry & soft cloth or tissue.
Ensure ideal size ear tips for your need.
Make sure your earbuds are snugly placed inside your ear canal.
Check Volume. Keeping a high volume and for a longer duration is not advisable.
Check Battery level.
Check streaming quality

Are there any delays/lag while playing audio/video?

It could be due to usage environment, network and/or the mobile device CODEC supported by your device.

We suggest that you use the AAC HD Audio Codec mode if using an Android Phone or iPhone to experience minimum latency.

What is the battery life of my QCY-T17 device?

Single Top-up: 4.5hrs of calling / 7.5hrs of playback
With charging case: Up to 26hrs of playback time – Ultra-long battery life

What are all the various options for touch control?

To pause or resume playing - Double touch either one of the earbuds
To answer or end a call – Double touch either one of the earbuds
To skip track backward – Keep touching left ear bud
To skip track forward – Keep touching right ear bud
To ignore the call – Keep touching either ear bud for 1.5s
To activate voice assistant – Triple touch left ear bud
To activate low latency mode – Triple touch right ear bud

What are all the colour options available for QCY-T17?

It is available in three colour variants – Black / White & Light Blue.