QCY-T17 Pro FAQs | QCY India

QCY-T17 Pro | FAQs

(BT Name: QCY Buds)

1. How do I turn on the earbuds?

Open the lid and pick up the earbuds.
Alternatively, touch and hold both panels for 1.5 seconds when the earbuds are out of the case.

2. How do I turn off the earbuds?

Place the earbuds back in the case and close the lid.

3. How do I answer or end a call?

Double touch either touch panel to answer or end a call.

4. How do I ignore an incoming call?

Touch and hold either panel for 1.5 seconds to ignore the call.

5. How do I skip tracks?

To skip to the previous track: Touch and hold the left panel for 1.5 seconds.
To skip to the next track: Touch and hold the right panel for 1.5 seconds.

6. How do I activate the voice assistant?

Triple touch the left panel.

7. How do I play or pause music?

Double touch either panel.

8. How do I enable low-latency mode?

Triple touch the right panel.

9. What do the physical parts do?

Touch panel: Used for various controls via taps and holds.
LED & LED on case: Indicate charging, pairing, and power status.
Pogo pins: Used for charging in the case.
Mic: For calls and voice commands.

Connection FAQs

1. How do I connect the QCY T17 Pro earbuds for the first time?

Remove both earbuds from the case.
Take off the isolation films from the earbuds.
Put the earbuds back into the charging case to activate them (required only for first-time connection).
Pick up the earbuds again from the case.

2. How do I pair the earbuds with my phone?

On your phone, search for "QCY Buds" in Bluetooth settings.
Tap on "QCY Buds" to connect.

3. Do I need to remove any film or tape before use?

Yes, for the first-time connection, you must remove the isolation films from both earbuds before using them.

Factory Reset & LED FAQs

1. When should I perform a factory reset on my QCY T17 Pro earbuds?

If your earbuds cannot be connected or are having pairing issues, a factory reset can help restore normal function.

2. How do I reset my QCY T17 Pro earbuds to factory settings?

Turn off Bluetooth on your phone/device.
Insert both earbuds into the charging case.
Open the lid of the case.
Tap both earbuds 5 times each. The earbuds' LEDs will blink white 5 times to confirm the reset.

3. What should I do after a factory reset?

Follow the standard connection procedure as described in the "How to Connect" section of the manual.

4. What do the LED indicators on the earbuds mean?

The LEDs glow solid red when the earbuds are charging.
The LEDs turn white for 10 seconds when the earbuds are fully topped up (charged).

Wearing & Charging FAQs

1. How should I wear my QCY T17 Pro earbuds?

Insert the earbuds into your ears and adjust them until they fit comfortably.

2. How do I ensure the best call quality?

Make sure the microphone is pointed towards your mouth for optimal voice pickup.

3. What happens if I wear the earbuds incorrectly?

Wearing the earbuds in the wrong way can result in poor call or listening experience.

4. What do the case LEDs indicate?

The LED on the charging case will blink white while charging.
The LED will turn solid white for a short time when fully charged (topped up).

Warranty FAQs

1. What warranty does my QCY T17 Pro come with?

The QCY T17 Pro includes a one-year limited manufacturer warranty starting from the date of delivery.

2. What do I need to claim warranty service?

You must present both the warranty card and your purchase receipt to the authorized dealer for complimentary replacement services.

3. In what cases is the warranty void?

If there is improper or inadequate maintenance or modification.
In case of accidents, misuse, abuse, contamination, or other external causes.
If non-specified adapters or accessories are used.
For malfunctions or damages due to natural disasters, power issues, or environmental factors.
If damages result from not following the provided instructions.

4. What details should I fill out for the warranty?

Model number
Date of purchasing
User’s name, phone, and address
Shop’s name and address
Comments (if any)

5. What is not covered under warranty?

Any defects or damages caused by the above-mentioned reasons are not covered. The warranty covers only quality-related defects that occur within the warranty period.

Safety Precautions FAQs

1. Should I read the user manual before using the earbuds?

Yes, you should carefully read and keep the user manual for safe and proper use of the earbuds.

2. What should I do if I don't use the earbuds for more than 2 weeks?

Recharge the earbuds if they haven't been used for over two weeks to maintain battery health.

3. What type of charger should I use?

Only use chargers from reputable manufacturers certified by national safety authorities.

4. What can I do if my phone can't detect the earbuds?

Try re-entering pairing mode or performing a factory reset on the earbuds.
If your phone has a program error, restart the phone or toggle Bluetooth off and on.

5. Can I disassemble or modify the battery?

No. Do not disassemble, modify, puncture, or expose the battery to high temperatures, water, or foreign objects. Only the manufacturer should replace the battery.

6. Is it safe to drop or crush the battery?

No. Avoid dropping, crushing, or applying pressure that could cause internal short circuits or overheating.

7. Can I modify or dismantle the earbuds myself?

No. Modifying or dismantling the earbuds may cause fire, electronic failure, or permanent damage.

8. What temperatures are safe for using the earbuds?

Do not use or store the earbuds below 0°C or above 45°C.

9. Can the indicator light harm children or animals?

Do not shine the indicator light near the eyes of children or animals.

10. Is it safe to use the earbuds during thunderstorms?

No. Do not use the product during thunderstorms due to the risk of abnormal operation or electric shock.

11. Can I use oil or volatile liquids to clean the earbuds?

No. Do not use oil or volatile liquids for cleaning.

12. Is it safe to use the earbuds for long periods or at high volume?

No. Long or loud use can increase the risk of hearing damage.