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QCY-HT05 Pro | FAQs

(BT Name: QCY Buds ANC)

First-Time Connection FAQs

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1. How do I connect the QCY HT05 Pro earbuds for the first time?

  • Pick up both earbuds, remove the isolation films, and push them back into the case to activate.

  • Take the earbuds out of the case again.

  • On your phone, search for "QCY Buds ANC" in Bluetooth settings and tap to connect.

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2. Why do I need to remove the isolation films?

  • The isolation films block the charging pins for shipping safety. Removing them ensures the earbuds can charge and be activated for use.

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3. What should I do if the earbuds don't show up on my phone?

  • Make sure the isolation films have been removed and the earbuds were properly activated by placing them back in the case after removing the films. Try again if needed.

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Factory Setting & LED FAQs

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1. When should I reset the earbuds to factory settings?

  • Perform a factory reset if the earbuds fail to connect or if there are pairing issues between the two earbuds or with the device.

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2. How do I reset the earbuds if they are paired with each other?

  • Disconnect the earbuds from the device, pick them up, and touch either panel 5 times. The LEDs will blink white 5 times to confirm the reset.

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3. What if the earbuds are not paired with each other?

  • Pick up both earbuds and touch both panels 5 times to reset them. The LEDs will blink white 5 times as a confirmation.

 

4. What should I do after resetting to factory settings?

  • Follow the First-Time Connection steps to set up the earbuds again.

 

5. What does the LED indicate on the earbuds?

  • The LED glows solid red when the earbud is charging and turns white for 10 seconds when fully charged (topped up).

 

 

Wearing & LED FAQs

 

1. How should I wear my QCY HT05 Pro earbuds?

  • Insert the earbuds properly into the ears and adjust them for a comfortable and secure fit.

 

2. Which direction should the microphone face?

  • Ensure the microphone is pointing towards the mouth for the best call quality.

 

3. What happens if I wear the earbuds incorrectly?

  • Wearing the earbuds improperly will negatively affect call and listening quality.

 

4. What does the LED on the charging case indicate?

  • The LED will blink white while the case is charging and turn solid white when fully charged (topped up).

 

Functions FAQs

 

1. How do I power the earbuds on or off?

  • To power on, open the lid and pick up the earbuds, or touch and hold both panels for 1.5 seconds if they are out of the case.

  • To power off, push the earbuds back into the case.

 

2. How can I answer or end a call?

  • Double touch either panel to answer or end a call.

 

3. How do I ignore a call?

  • Touch and hold either panel for 1.5 seconds to ignore a call.

 

4. How do I control music playback and tracks?

  • Double touch either panel to pause or resume playing.

  • Triple touch the right panel to skip forward a track.

 

5. How do I activate the voice assistant?

  • Triple touch the left panel to activate the voice assistant.

 

6. How can I enable low latency mode?

  • Keep touching the left panel to enable low latency mode.

 

7. How do I switch noise cancellation modes?

  • Keep touching the right panel for 1.5 seconds to switch among Adaptive ANC, Regular, and Transparency modes.

 

Warranty FAQs

 

1. What is the warranty period for QCY HT05 Pro earbuds?

  • The earbuds are covered by a one-year limited manufacturer warranty from the date of delivery.

 

2. What is required to claim warranty service?

  • Bring both the warranty card and purchase receipt to the authorized dealer to receive complimentary replacement services for qualifying defects within the warranty period.

 

3. Which circumstances void the warranty?

  • Improper or inadequate maintenance or modification.

  • Accidents, misuse, abuse, contamination, or other external causes.

  • Use of unspecified adapters or accessories.

  • Malfunctions or damages caused by natural disasters, abnormal voltage, or environmental factors.

  • Damages due to failure to follow instructions.

 

4. What details should I record for warranty purposes?

  • Model number, date of purchase, user's name, user's phone, user's address, shop's name, shop's address, and any comments.

 

Safety Precautions FAQs

 

1. Is it necessary to read and keep the user manual?

  • Yes, always read and retain the manual before using the product for safe and proper usage.

 

2. What should I do if I don’t use the earbuds for a while?

  • If unused for over two weeks, recharge the earbuds to preserve battery health.

 

3. Which charger is recommended?

  • Use a charger from a reputable manufacturer certified by national safety authorities.

 

4. What if my phone cannot detect the earbuds?

  • Re-enter pairing mode or perform a factory reset; if a phone error persists, restart Bluetooth or the phone.

 

5. Can I disassemble or modify the battery or earbuds?

  • No, do not disassemble or modify the battery or earbuds, expose to high temperature or liquids, or insert foreign objects; battery replacement should only be done by the manufacturer.

 

6. Is it safe to drop, crush, or puncture the battery?

  • No, any physical pressure may cause overheating or hazards due to internal short circuits.

 

7. Can I store or use the earbuds in extreme temperatures?

  • Avoid temperatures below 0°C or above 45°C for safe operation.

 

8. Is it harmful to shine the indicator light in someone's eyes?

  • Do not shine the indicator light near the eyes of children or animals.

 

9. Can I use the earbuds during thunderstorms?

  • No, using them during thunderstorms may result in abnormal operation or electric shock.

 

10. How should I clean the earbuds?

  • Do not use oil or volatile liquids for cleaning.

 

11. Is there a risk from prolonged high-volume use?

  • Yes, long periods of use at high volume can lead to hearing damage.

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