QCY-T13X Pro FAQs | QCY India

QCY-T13X Pro | FAQs

(BT Name: QCY T13X)

Connection FAQs

1. How do I connect the earbuds for the first time?

Pick up both earbuds, remove the isolation film, and put them back in the case to activate.
Take the earbuds out of the case again.
On your cellphone, search for "QCY T13X" and tap to connect.
The earbuds should auto power on when picked up. If not, charge them and try again.

2. How do I reconnect if my earbuds were already paired before?

Put the earbuds in the charging case.
Open the lid and press the charging case button for 3 seconds. This will make the earbuds connectable again.

3. What should I do if my earbuds don’t power on automatically?

Ensure they are charged. If not, charge the earbuds in the case and then try picking them up again.

4. Is there a quick way to make the earbuds connectable again?

Yes, if previously connected, just press and hold the charging case button for 3 seconds with the lid open and earbuds in the case to make them discoverable for pairing.

Multi-Point Connection & Reset FAQs

1. How do I connect the earbuds to two phones (multi-point connection)?

Connect the earbuds to Phone A first, then turn off Bluetooth on Phone A to make the earbuds connectable again.
On Phone B, search for and tap "QCY T13X" to connect.
Finally, turn Phone A's Bluetooth back on and tap "QCY T13X" to reconnect.

2. What should I do if the earbuds fail to connect or pair?

Push the earbuds into the charging case.
With the lid open, press and hold the charging case button for 10 seconds to perform a factory reset (the LED will blink red 5 times).
After resetting, follow the First Time Connection steps.

3. What happens when I delete connectivity records?

All previous pairing information is erased, allowing for trouble-free fresh pairing with devices.

4. How do I know if the factory reset worked?

The LED will blink red 5 times to confirm the reset.

Wearing & LED FAQs

1. How should I wear my QCY T13X Pro earbuds?

Insert the earbuds properly into your ears and adjust them for a secure and comfortable fit.
Ensure the microphone is directed toward your mouth for optimal call quality.

2. What problems can occur if I wear the earbuds incorrectly?

Wearing the earbuds incorrectly may result in poor calling or listening experience.

3. What does the LED on the earbuds indicate?

The LED turns solid red while the earbud is charging.
The LED turns white for 30 seconds once charging is complete (topped up).

4. What does the LED on the charging case indicate?

The LED turns solid red when the case is being charged and turns white once fully charged.
When pushing earbuds into the case, if the case has low battery, the LED turns red for 5 seconds.
If the case has enough power, the LED turns white for 5 seconds.

Functions FAQs

1. How do I turn the earbuds on or off?

To power on, pick up the earbuds or touch and hold the panel for 2 seconds.
To power off, push the earbuds back into the case.

2. How can I answer, end, or ignore a call?

Double touch the panel to answer or end a call.
Touch and hold the panel for 1.5 seconds to ignore a call.

3. How do I control music playback?

Double touch the panel to play or pause music.
Touch and hold the left panel for 1.5 seconds to skip backward.
Touch and hold the right panel for 1.5 seconds to skip forward.

4. How do I activate the voice assistant?

Triple touch the left panel.

5. How do I enable low latency mode?

Triple touch the right panel.

6. Can I control the volume using the earbuds?

Yes, but volume control is not enabled by default. When playing music, touch the right panel for volume up and the left panel for volume down (requires activation via the QCY app).

7. Are there any functions unavailable during calls?

Volume control features are not available while on a call, even if activated in the QCY app.

Warranty FAQs

1. What is the warranty period for QCY T13X Pro earbuds?

The earbuds come with a one-year limited manufacturer warranty from the date of delivery.

2. What is required for a warranty claim?

Present both the warranty card and the purchase receipt to an authorized dealer to receive complimentary replacement services for defects during the warranty period.

3. When is the warranty void?

The warranty is void if there is improper or inadequate maintenance or modification, accident, misuse, abuse, contamination, or other external causes.

The use of unspecified adapters and accessories also voids the warranty.

Damages from natural disasters, abnormal voltage, or environmental factors are not covered.

Failure to follow instructions resulting in damage also voids warranty coverage.

4. What information should be filled out for warranty support?

Model Number, Date of Purchasing, User's Name, User's Phone, User's Address, Shop's Name, Shop's Address, and any relevant Comments.

Safety Precautions FAQs

1. Should I read and keep the user manual?

Yes, always read and retain the user manual before using the product for safe and correct operation.

2. What if I don’t use the earbuds for a long period?

Recharge the earbuds if they have not been used for over two weeks to maintain battery health.

3. What type of charger should I use?

Use only chargers made by legitimate manufacturers and certified by national safety authorities to avoid risks.

4. What should I do if my phone cannot detect the earbuds?

Re-enter pairing mode or perform a factory reset on the earbuds. If the issue persists, restart Bluetooth or your phone.

5. Can I disassemble or modify the battery?

No, do not attempt to disassemble, modify, puncture, drop, or expose the battery to foreign objects, high temperatures, or liquids. Only the manufacturer should replace the battery.

6. Is it safe to dismantle or modify the earbuds?

No, any attempt to dismantle or modify the earbuds can result in fire, product damage, or electronic failure.

7. What temperature range is safe for use?

Use the product only between 0°C and 45°C. Avoid extreme temperatures.

8. Can the indicator light cause harm?

Do not direct the indicator light near the eyes of children or animals.

9. Is it safe to use the earbuds during thunderstorms?

No, avoid using the product during thunderstorms due to risk of abnormal operation and electric shock.

10. How should I clean the earbuds?

Do not use oil or volatile liquids to clean the product.

11. Is it safe to use the device at high volume for long periods?

No, avoid prolonged use at high volume as it may cause hearing damage.