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QCY-SP2 | FAQs

Controls & Operation FAQs

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1. How do I power the speaker on or off?

  • Long press the Power button for 3 seconds to turn on or off (the blue light flashes rapidly for on, lights turn off for off).

 

2. How do I switch modes or use wireless features?

  • Single-tap the Power button to switch between TF (microSD) and Bluetooth modes.

  • Double-tap to enter/exit TWS (True Wireless Stereo) mode.

  • Triple-tap to enter Wireless Pairing mode.

  • Long press for 10 seconds to reset the device.

 

3. What are the volume and track controls?

  • Single-tap Volume + or Volume - to adjust volume up or down.

  • Hold Volume + or Volume - for continuous volume adjustment.

  • Double-tap Volume + for next track, double-tap Volume - for last track.

 

4. What does the MFB (Multifunction Button) do?

  • Single-tap: Play/Pause music or Answer/End a call.

  • Long press for 2 seconds: Turn light effects on/off.

  • Double-tap: Switch light effects.

  • Triple-tap: Activate voice assistant (single-tap again to exit).

  • Long press for 8 seconds: Factory reset.

 

5. How can I tell the charging or battery status?

  • Red light flashes: Low battery.

  • Red light stays on: Charging.

  • Red light turns off: Fully charged.

 

6. What do X1, X2, X3, and the clock icon mean?

  • X1 = Single-tap, X2 = Double-tap, X3 = Triple-tap, Clock icon = Long press (number of seconds specified).

 

TWS Pairing Mode FAQs

 

1. How do I enter TWS Pairing Mode with two SP2 speakers?

  • In wireless mode, double-tap the power button on Speaker A; the blue light will flash rapidly, indicating TWS pairing mode.

  • On Speaker B, also switch to wireless mode and enter pairing; its blue light will flash rapidly as well.

 

2. What happens after both speakers are in pairing mode?

  • The speakers will pair with each other automatically; Speaker A becomes the left channel and Speaker B the right channel.

  • The blue light on Speaker B will stay on for 10 seconds, confirming successful Bluetooth pairing.

 

3. How do I connect to my Bluetooth device?

  • Search for "QCY SP2" on your device and connect once the speakers are paired.

 

4. How do I exit TWS mode (disconnect the two speakers)?

  • Double-tap the power button on either speaker. Both speakers will enter pairing mode again, ready to be connected or paired as new.

 

Wireless Pairing & TF Card Mode FAQs

 

1. How do I use wireless (Bluetooth) pairing mode?

  • Single-tap the power button to switch to Bluetooth mode. The indicator will flash blue, and the speaker will be discoverable (Bluetooth is enabled by default).

  • Search for "QCY SP2" on your phone and connect.

 

2. How do I play music from a TF card (microSD)?

  • Insert the TF card into the speaker.

  • Single-tap the power button, and the indicator will slowly flash blue, entering TF card mode. The speaker will then play music from the SD card.

 

3. Does the speaker remember my last settings?

  • Yes, the SP2 remembers your settings, including last playback mode, light effects, sound settings, and volume, and will restore them when powered on again.

 

Factory Reset & Auto Power-Off FAQs

 

1. How do I perform a factory reset?

  • Long press the multi-function button for 8 seconds. This can be done while charging or not charging. After the reset, reconnect using the initial pairing method.

 

2. What is the Auto Power-Off function?

  • The speaker will automatically power off after 20 minutes of audio inactivity or if no buttons are pressed, helping to save battery life. This is enabled by default.

 

3. How do I adjust the auto power-off timer?

  • Use the "QCY APP" to adjust the auto power-off timer for the SP2 speaker.

 

4. How do I disable Auto Power-Off?

  • Simultaneously press and hold the multi-function button and the volume down button for 2 seconds.

  • A beep sound ("bi~") will indicate that auto power-off is disabled.

 

Troubleshooting FAQs

 

1. What should I do if there is no sound from the speaker?

  • Ensure the power is turned on.

  • Check that the audio source is outputting correctly.

  • Make sure the volume on both the speaker and audio source is not set to minimum.

  • Disconnect the speaker from power and restart it if needed.

 

2. Why can’t I connect to "QCY SP2" in wireless mode?

  • Confirm the speaker is in wireless input mode; press the power button to disconnect any connected wireless device and try again.

  • The wireless range is limited to 10 meters; stay within this range.

  • Try connecting with another wireless device if problems persist.

 

3. Why does the music playback cut out in wireless mode?

  • Confirm the connected device is within the effective 10-meter range and ensure there are no obstacles between the speaker and the device.

 

Warranty & After-Sales FAQs

 

1. What is the warranty period for the QCY SP2 Bluetooth Speaker?

  • The warranty period is 12 months from the date of purchase.

 

2. What is covered under warranty?

  • Any malfunction caused by product quality issues, confirmed by a QCY service center, is eligible for free repair during the warranty period.

 

3. What benefits do I receive if a quality issue is found within 7 or 15 days?

  • Within 7 days: Eligible for repair, replacement, or return if confirmed by QCY service center.

  • Within 15 days: Eligible for repair or replacement if confirmed by QCY service center.

 

4. What should I provide when requesting warranty service?

  • Fill out the Warranty Form with the model number, order number, user name, contact number, address, reason for exchange, and seller details.

  • Provide your purchase receipt when contacting the dealer.

 

5. What is excluded from warranty coverage?

  • Damages from natural disasters, lightning, power surges, or environmental factors.

  • Unauthorized repairs, modifications, or non-original parts.

  • Improper use, water damage, drops, crushing, or extreme conditions.

 

Safety Information FAQs

 

1. What are the basic safety recommendations for use?

  • Read and keep the user manual.

  • Only use accessories appointed by the manufacturer.

  • Follow instructions for installation and operation.

 

2. What operating conditions are recommended for the speaker?

  • Use between 0°C and 35°C; avoid use under 5°C as battery performance may decrease.

  • Do not expose to damp, water, or allow any liquid to enter the product.

 

3. Where should the product NOT be installed or used?

  • Keep away from heat sources such as radiators or stoves, open flames, and water containers.

  • Avoid blocking ventilation holes; allow at least 5cm of free space for air circulation.

 

4. Is the QCY SP2 safe for children?

  • The product and its accessories are not toys and should be kept away from children under 14 years old; children should be supervised by adults when using.

 

5. What should I do if the device or cord is damaged?

  • Do not use if damaged by cord, plug, or exposure to moisture. Repair must be performed by a professional engineer.

 

6. How should the product be cleaned?

  • Always unplug before cleaning and use a dry or neutral solvent-dampened cloth. Avoid acids, gasoline, or alcohol.

 

7. Are there warnings about hearing safety?

  • Yes, prolonged use at high volumes may cause hearing damage. Always listen at a safe level.

 

8. What environmental disposal instructions are provided?

  • The device should not be disposed of with household waste. Use official recycling systems or return the product to the retailer for safe recycling.

 

9. What battery safety precautions should be observed?

  • Never disassemble, modify, puncture, overheat, or immerse the battery in liquid.

  • Do not press the battery; avoid replacing it yourself or by a third party to prevent leaks, explosions, short circuit, or overheating.

 

10. Can this product affect other devices?

  • The short-wave radio signals can interfere with nearby electronic and medical equipment, so turn off the speaker where prohibited.

 

Safety Precautions FAQs

 

1. Should I read the user manual before use?

  • Yes, always carefully read and retain the user manual for safe and correct operation of the speaker.

 

2. What should I do if the speaker is unused for more than two weeks?

  • Recharge the product after an extended period of non-use (over two weeks) to maintain battery health.

 

3. What charger should I use?

  • Use only a charger from a legitimate manufacturer certified by the national safety authority, with output between 5W and 10W for safe and efficient charging.

 

4. What if my phone can’t detect the Bluetooth speaker?

  • Re-enter pairing mode or perform a factory reset on the speaker. If an error persists, restart the phone or Bluetooth function.

 

5. Can I disassemble the battery or speaker?

  • Never disassemble or modify the battery or speaker due to the risk of fire, leakage, overheating, or permanent damage. Only the manufacturer should replace the battery.

 

6. What environmental and safety limits must I follow?

  • Avoid extreme temperatures (do not use below 0°C or above 45°C).

  • Do not expose to water, high humidity, or physical shock.

  • Never use the product during thunderstorms to prevent electric shock.

 

7. Is it safe to let children or animals see the indicator light?

  • No, never direct the product indicator light toward the eyes of children or animals.

 

8. Can I use oil or other volatile liquids to clean the speaker?

  • No, never use oil or volatile liquids; only clean with gentle, manufacturer-recommended methods.

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