QCY-SP7 FAQs | QCY India

QCY-SP7 | FAQs

Functions FAQs

1. How do I power the speaker on or off?

Press and hold the On/off button for 2 seconds to power on or off.

2. How do I control the RGB lighting?

Press the On/off button once to switch RGB lighting modes.
Double-press the On/off button to turn the RGB lighting on or off.

3. How do I pair with another speaker or enter Bluetooth mode?

Press and hold the Bluetooth button for 3 seconds to enter TWS (True Wireless Stereo) pairing mode.
Press the Bluetooth button once to disconnect Bluetooth or quit TWS mode.
Double-press the Bluetooth button to switch between Bluetooth and TF card input.

4. How do I adjust the volume and skip tracks?

Press the Vol+ button once to increase the volume.
Hold the Vol+ button for gradually increasing the volume.
Double-press the Vol+ button to skip forward to the next track.

5. What does the MFB (Multifunction Button) do?

Press once to play/pause music or answer/end a call.
Press and hold for 2 seconds to ignore an incoming call.
Double-press to activate the voice assistant.

6. What do the icons X1, X2, and the clock mean?

X1 = Press once
X2 = Double press
Clock icon with time = Press and hold for that number of seconds

7. How do I decrease the volume?

Press the Vol- button once to lower the volume by one step.
Press and hold the Vol- button to decrease the volume gradually.

8. How do I skip to the previous track?

Double press the Vol- button to skip to the previous track.

9. How do I change the EQ (sound mode)?

Press the EQ button once to switch between bass boosted and default EQ settings.

How to Use? | FAQs

1. How do I power on or off the speaker?

Press and hold the power button for 2 seconds to turn the speaker on or off.
When powered on, the light turns solid white.

2. What do the charging indicators mean?

While charging: solid red light.
Fully charged: red light turns off.

3. How do I use Bluetooth input?

Press the Bluetooth button once to start Bluetooth pairing.
A blue light flashing means the speaker is connecting.
Solid blue light means the Bluetooth connection is successful.
Press the Bluetooth button to disconnect the speaker from the device.

4. How do I use TF card input?

Insert the TF card into the speaker’s slot.
The speaker will autoplay and the indicator will show solid blue.

TWS Mode & Multi-point Connection FAQs

1. How do I use TWS (True Wireless Stereo) mode with two SP7 speakers?

In Bluetooth mode, press and hold the Bluetooth button on Speaker A for 3 seconds until the blue indicator flashes (the speakers are pairing).
On Speaker B, press the Bluetooth button once to make it connectable.
Wait until Speaker A's blue indicator flashes quickly and Speaker B's indicator glows solid, then connect your device to "QCY SP7." Both speakers will play in sync.

2. How do I set up TWS mode in TF card mode?

On Speaker A, double-press the Bluetooth button to switch to TF card mode.
Press and hold the Bluetooth button on Speaker A for 3 seconds (blue light flashes).
On Speaker B, insert the TF card so its blue indicator glows solid.
Both speakers will pair and play from the TF card.

3. How do I quit TWS mode?

Press the Bluetooth button once on Speaker A. The speakers will disconnect; Speaker A’s indicator will glow solid and Speaker B’s will start flashing quickly, indicating it is ready to be connected to another device.

4. How do I use multi-point connection (two devices with one speaker)?

Power on the speaker and connect it to Device A ("QCY SP7").
Turn off Bluetooth on Device A, making the speaker connectable again.
On Device B, search for and connect to "QCY SP7."
Then, reactivate Bluetooth on Device A and tap "QCY SP7" to complete multi-point connection.

5. Are there any notes for TWS and multi-point operation?

The speaker assigned as the master will remember its partner for future use.
TWS pairing supports only two QCY SP7 speakers.
After pairing, the two speakers sync automatically each time they are powered on again.

Factory Reset & Auto Power-Off FAQs

1. How do I reset the speaker to factory settings?

Press and hold the Bluetooth button for 8 seconds, or until a beep is heard.
After resetting, refer to the "How to Use" section for reconnection steps.

2. What is the Auto Power-Off function?

The speaker will automatically power off if neither music is played nor any operation is detected for 20 minutes, to protect the battery.

3. Can I change the auto power-off time?

Yes, you can adjust the auto power-off time via the QCY app.

4. How do I disable or enable the auto power-off function?

Press and hold both the MFB and Vol- buttons together until you hear a beep to disable or enable this feature.
You can also toggle this function in the QCY app.

Troubleshooting FAQs

1. What should I do if the speaker is mute?

Ensure the speaker is powered on.
Check your sound source input.
Try increasing the volume on both the speaker and your device.
Unplug the speaker and reboot it if the issue remains.

2. What if I can't get the speaker connected to my device?

Make sure the speaker is in Bluetooth mode and is connectable (press the Bluetooth button if needed).
Confirm the speaker is within a 10-meter operation range.
Try connecting it to another device to rule out device compatibility issues.

3. How do I fix audio dropouts during Bluetooth playback?

Verify the speaker is within a 10-meter range of your device.
Remove any obstacles between the speaker and your device to improve Bluetooth signal quality.

Warranty FAQs

1. What is the warranty period for the QCY SP7 Bluetooth Speaker?

The product is covered by a one-year limited manufacturer warranty from the date of delivery.

2. What is required to claim warranty service?

Keep your purchase receipt, and bring both the warranty card and purchase receipt to the authorized dealer to receive complimentary replacement services for defects due to quality issues within the warranty period.

3. What circumstances void the warranty?

Improper or inadequate maintenance or modification.
Accident, misuse, abuse, contamination, or other external causes.
Use of unspecified adapters or accessories.
Malfunctions or damages from natural disasters, lightning, abnormal voltage, or environmental factors.
Damages due to failure to follow the instructions.

4. What information should I fill on the warranty card?

Model Number
Date of Purchasing
User’s Name, Phone, and Address
Shop’s Name and Address
Comments (if any).

Important Safety Information FAQs

1. What are the general safety recommendations for use?

Read and keep the user manual.
Only use accessories provided by the manufacturer.
Install and operate the device as instructed in the manual.

2. What are the recommended environmental conditions?

Operate between 0°C and 35°C.
Avoid using or storing the product in damp conditions, near water, or sealed with liquids/splashes.
Ensure good ventilation (keep at least 5 cm of free space around the speaker).

3. Where should I avoid placing or using the product?

Keep away from heat sources, radiators, heaters, or stoves.
Do not put fire, candles, or water containers on the product.
Do not block any ventilation holes or air vents.

4. Is the QCY SP7 safe for children?

This product is not a toy. Children under 14 must be supervised by adults.
Keep all accessories away from children who might eat them.

5. What should I do if the product or its cord is damaged or exposed to moisture?

Discontinue use and have repairs done by a professional engineer. Do not attempt repairs on your own.

6. How should I clean the speaker?

Power off and unplug before cleaning.
Do not use strong acids, gasoline, alcohol, or chemical solvents. Use a neutral solvent or water instead if necessary, followed by a dry cloth.

7. Are there any warnings about radio signals?

The speaker’s radio signals may affect other electronics or medical equipment. Turn off the product where such interference is prohibited.

8. Can playing music at high volume cause damage?

Yes, high volume may cause hearing damage. Reduce to a safe listening level.

9. How should I dispose of the QCY SP7?

Do not dispose of with household waste. Use return and collection systems for recycling and environmental safety.

10. What battery safety measures should I follow?

Do not disassemble, modify, or puncture the battery.
Keep battery away from high temperature, liquids, and physical shocks.
Do not replace the battery yourself; have it done by a professional or authorized party.

Safety Precautions FAQs

1. Should I read the user manual before using the speaker?

Yes, always read and retain the user manual for proper and safe operation.

2. What if the speaker is not used for more than two weeks?

Recharge the device if it hasn’t been used for an extended period (over 2 weeks).

3. What type of charger should I use?

Use only chargers from legitimate manufacturers certified by the national safety authority. The power delivered should be between 5 Watts and 10 Watts to maximize charging speed.

4. What should I do if the Bluetooth connection fails?

Try re-entering pairing mode or performing a factory reset on the earbuds. If the issue is with the phone, toggle Bluetooth off/on or restart the phone.

5. Can I disassemble or modify the battery or earbuds?

Never disassemble or modify the battery or earbuds due to the risk of leakage, fire, explosion, or permanent damage. Only the manufacturer should replace the battery.

6. What environmental conditions should I avoid?

Do not expose to extreme temperatures (below 0°C or above 45°C), water, high humidity, or physical shocks.

7. Are there any warnings about use around children or animals?

Do not shine the product indicator light near children’s or animals’ eyes. Keep the product and small accessories away from children.

8. Is it safe to use during thunderstorms?

Do not use during thunderstorms, as it can cause abnormal operation and increase electric shock risk.

9. How should I clean the speaker?

Do not use oil or volatile liquids for cleaning; use a dry cloth instead.